LyfQR Account Support

Account Deletion & Data

This page explains how to request account deletion and how LyfQR handles profile information and SOS evidence.

How to Request Account Deletion

Open the LyfQR app.
Go to the account or profile section.
Select the account deletion option.
Complete the registered email OTP verification.
Follow the instructions shown in the app.

If you cannot access the app, email lyfqr.support@gmail.com for assistance with your deletion request.

What Profile Information Is Cleared?

When the in-app deletion process is completed, applicable profile fields are cleared. These may include:

Name and nickname
Registered email address stored in the profile
Mobile number and blood group
Emergency contact and Blood Buddy information
Social links and vault-related profile links
Applicable vault document fields

Automatic Deletion of SOS Evidence

SOS-generated audio recordings, SOS incident pictures, and associated SOS location data are automatically deleted from the database and Firebase Storage after 48 hours.

Information That May Be Retained

Certain identifiers, including User UID, Unique Code, Guardian UID, and Handshake Code, may remain stored after profile information is cleared to support account identification and safety-related connections.

Other information, such as guardian connections, trip records, and technical records, is handled according to the applicable data-retention practices described in our Privacy Policy.

Important: Clearing profile information and deleting SOS evidence are separate processes. Different types of information may have different retention periods.

Need Help?

For help with account deletion or questions about your personal information, contact LyfQR support.

Contact LyfQR Support

Privacy Policy

Learn more about how LyfQR handles personal information in our Privacy Policy.